Ox Car Care defines its business as having plans to protect every driver during an unexpected breakdown, regardless of the type of vehicle you own. In fact, Ox Car Care touts covering over 1 million vehicles while aiming to deliver "an amazing experience" for every customer and their investment. And while the company expresses its commitment to providing reliable and affordable vehicle protection, what do the customers say?
The Headquarter Location for Ox Car Care:
4 Park Plz Ste 500, Irvine, CA 92614-5209
- BBB Accredited
- Transferable warranties
- Salvage or branded car warranty options
- Option to choose your own ASE Certified mechanic
- Flexible payment terms
- 30-day risk-free period to review the coverage
- Car rental benefits of up to $40 a day, pending qualifications
- Courtesy Towing
- Roadside Assistance 24/7
- Free oil changes, tire rotations, and alignment checks
- Rental car/reimbursement services are subject to contract terms & conditions.
- Administrators are independent third-parties
- Customers cannot file claims online
- Various website links and social media pages are inactive
Picking an extended auto warranty can be confusing when so many providers and varying levels of coverage are available. But when it comes down to choosing the company that fits your needs best, the policy, pricing, and reliability will likely be the deciding factors . One of the best ways to discern if a company’s customer service truly stands by its principles is by assessing other customers’ experiences.
As a newer BBB accredited business (2018), Ox Car Care states its focus is to protect customers from high car repair costs and streamline the repair process. Customers receive 24-hour emergency roadside assistance and towing services, emergency fluid delivery, flat tire assistance, dead battery jump-starts, and lockout services with each plan. But let’s see what each Ox Car Care plan offers and what the customer reviews say.
Ox Car Care offers three different plans to help accommodate their customers’ budgets: diamond, platinum, and gold. Sample contracts for all three policies list a $100 deductible.
The Diamond Plan
Ox Car Care touts this plan as its best and most popular, delivering the highest level of listed parts coverage. It covers all major components and additional parts while stating that it is ideal for newer vehicles and is comparable to new car manufacturer warranties. Examples of items that are covered include parts for:
- Gas/diesel engines
- Rotary engines
- Transfer case
- Drive axles
- Seals and gaskets
- Fuel system
- Cooling system
- Anti-lock brakes
The Platinum Plan
Ox Car Care lists the Platinum plan as a comprehensive, full coverage policy that will help protect vehicle components prone to needing more repairs than others, including:
- Electrical system
- Water pump
- Fuel pump
The Gold Plan
This vehicle service contract (VSC) is an all-inclusive, full coverage program that customers can customize to cover major and minor vehicle parts. The Gold Plan covers components for the following:
- Water pump
- Power windows
Ox Car Care Warranty: What It Doesn’t Cover
According to the sample contracts, there are several things that the Ox Car Care warranties do not cover. These include motor tune-ups, and maintenance items like filter changes and fluid refills are not included unless required to repair a covered component or part. Also, pre-existing conditions are not covered, as well as fasteners, hardware, connections, bolts, nuts, and screws that fail or loosen.
Additionally, Ox Car Care will deny any claims they receive after 60 days from the authorization date. Therefore, referring to the details of your specific contract is critical to ensure you are aware of what is and is not covered.
Warranty Reviews: What Customers Say
While Ox Car Care is a newer business that started in 2018, its website details several positive online reviews throughout the past few years. Furthermore, Ox Car Care holds an A+ rating on their BBB business profile and a 4.04/5 customer review rating. But even though the business states its coverage saves customers thousands of dollars by protecting them from inflated maintenance bills, what the customers have to say is just as noteworthy. Let’s see what the reviews say.
Several 5-star reviews on the BBB and Ox Car Care websites indicate excellent service during the initial warranty purchase process. In addition, there are many reports of customers saving thousands of dollars on repair costs, particularly for A/C, radiator, and transmission repairs. Overall, customers note satisfaction with customer service for filing claims, the efficiency of the payment process, flexible payment plans, affordable policy options, and low deductibles.
Very few BBB reviews fall within an average rating. The ones that do list disappointment over the time it took to approve a claim.
While there are many 5-star ratings listed on the BBB website, there are also 1-star reviews. The majority mention problems with honoring claims, receiving refunds, and canceling services. However, Ox Car Care customer services representatives provide explanations and clarifications to most negative reviews, offering insight into the problem at hand. Examples of issues include:
- Customer misunderstanding due to not thoroughly reading their contract;
- Policies not covering pre-existing conditions; and
- The length of wait time for receiving reimbursement.
Other Breakdown Coverage Options
When selecting a vehicle protection plan, researching companies and exploring your options is the most practical step you can take. Always read reviews, ask friends or family members for referrals, and see if the company is Better Business Bureau (BBB) accredited. But before you sign anything, read the policy’s details thoroughly to better understand what the plan covers and what it does not. The best plan you can get is the one that provides the coverage you need at an affordable cost and is proven to be trustworthy.
Finally, be aware of spam callers trying to sell you extended car warranties. Never disclose your personal information—social security or driver’s license number, bank account information, etc.—over the phone. Instead, consider our top extended warranty providers to explore reliable coverage options and ask for a free quote to get started.
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