Overview
Established in 2007, Patriot Warranty describes its business as providing the highest-rated comprehensive coverage in the industry at the most competitive prices. It also guarantees the highest level of customer service, with the goal of "eliminating delays" and "developing the industry standard for Extended Vehicle Service Programs." Customers work directly with ASE Certified technical staff over the phone to receive timely coverage authorization. But do the customer reviews align with the company's promises? Does Patriot Warranty really live up to its description and offer the most affordable and comprehensive vehicle protection plans with exceptional service? Let's look!
Company Accolades
COMPANY FACTS
The Headquarter Location for Patriot Warranty is 101 S. Reid Street Sioux Falls, SD 57103.
KEY FEATURES
- Accepted at all dealerships and ASE Certified repair centers
- Coverage administered directly by Patriot Warranty
- Designated ASE Certified technicians on staff
- 30-day, 100% money-back guarantee
- Price match promise
- 24/7 customer service
- South Dakota Chamber of Commerce & Industry member
BENEFITS
- Nationwide coverage
- Towing & car rental services
- 24/7 roadside assistance
- 30-day money-back guarantee
- Trip interruption services
- Fully transferable coverage
DOWNFALLS
- Not Better Business Bureau (BBB) accredited
- Below average ratings
- Questionable customer reviews
Expert Review
With so many third-party extended warranty providers and coverage options available, deciding on the right plan for your car and budget isn’t always the most straightforward process. But when you take time to research and analyze customer car shop reviews, you can gain greater insight into the company and whether it lives up to its promises.
Overall Impression
Patriot Warranty vows exceptional services by staffing its business with ASE Certified technicians as an extended warranty provider for cars and motorcycles. But a majority of the customer reviews do not reflect this guarantee. Let’s dig deeper into what Patriot Warranty offers and what its customers have to say after signing a contract.
Purchase
Purchase Options
Patriot Warranty offers three breakdown coverage plans for various driver needs and budgets. You can choose from the Patriot Premiere Elite, Patriot Advanced, and Patriot Plus, from the lowest coverage level to the most comprehensive. Deductibles are between $0-$250.
Patriot Plus
The lowest contract level that Patriot Warranty offers is its Patriot Plus plan, and it is the most budget-friendly option. The policy covers some of the most significant and expensive vehicle components, including:
- Engine
- Transmission
- Cooling system
- Electrical
- Brake system
- Drive Axel
- 4X4/AWD
Patriot Advanced
According to Patriot Warranty, the Patriot Advanced plan provides “complete comprehensive coverage” similar to what you’d get from a dealership when you buy a brand new vehicle. This option protects the following vehicle components:
- Engine
- Transmission
- Steering
- Cooling system
- Electrical
- Brake system
- Drive Axel
- 4X4/AWD
Patriot Premier Elite
As the most exclusionary choice designed to cover all vehicle parts, excluding routine maintenance, the Patriot Premier Elite plan includes coverage for a vehicle’s:
- Engine
- Transmission
- Steering
- Cooling system
- Electrical
- Brake system
- Air conditioning
- Fuel system
- Drive Axle
- ABS-Brakes
- Suspension
- 4×4/AWD
- Super/Turbo Charger
- Hi-Tech
- Gaskets and Seals
- GPS Navigation
Post-sale
Warranty Reviews: What Patriot Customers Say
Patriot Warranty states a commitment to pleasing its customers and repair centers. Yet the company only lists three customer testimonials on its website despite being in business for 15 years. However, the BBB, Trust Pilot, and Yelp websites offer additional insight, allowing potential car warranty buyers to scrutinize business practices and customer experiences further. Let’s look at what the Patriot Warranty car repair shop reviews say and the concerns of its customers overall.
The Good
The three customer testimonials listed on the Patriot Warranty website detail gratitude for the ease of filing a claim, the high-quality customer service, and the financial flexibility the plans offer for people on a budget. Likewise, about half of the reviews on the Trust Pilot website give a 5-star rating. However, only a handful of customers give Patriot Warranty a 5-start rating on the BBB and Google websites. That said, each 5-star review notes a positive customer experience and mentions one or more of the following factors:
- Affordable, reliable, and hassle-free coverage
- Competitive pricing
- Fast and straightforward claims processing
- Exceptional roadside assistance services
- Highly knowledgeable and competent staff
The Average
At the time of this writing, there is only one average review listed on the BBB and Trust Pilot websites. Both authors question the legitimacy of the 5-star reviews, noting similarities in the language of the posts.
The Negative
While Trust Pilot’s reviews have an equal balance of satisfied and dissatisfied customers and several positive reviews on Google, those listed on the BBB and Yelp websites are consistently negative. In addition, the complaints posted on all four websites—which are many—discuss misleading coverage, frequent claim denials, and a complete absence of customer service. Several comments also state how the customer could not reach a service representative when trying to file a claim, cancel their account, or inquire about a refund. Many even go as far as calling the company a scam.
Finding a Reliable Extended Car Warranty Provider
Investing in a vehicle protection plan might not be what you want to spend your hard-earned money on because you can’t predict whether your car will break down. But suppose your vehicle’s factory warranty has expired, and you plan to keep it for several more years. The reality is that the longer you keep your car, the more likely it will need repairs. And depending on the part that fails, a visit to your certified mechanic could cost thousands of dollars. Yet the cost of a solid extended car warranty could pay for itself with just one pricy repair.
At Extended Auto Warranty, we understand that finding the right plan is frustrating when you don’t know who to trust. Sifting through the list of companies that offer vehicle service contracts isn’t easy. So we purchase a plan from every company we review, providing an honest assessment before taking the leap yourself. Check our reviews, talk to friends and family, and ask questions as you begin your search to find the best plan for you.
What customers are saying about Patriot Car Warranty
What do you think of Patriot Car Warranty ?
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