Hyundai is undertaking a broad range of initiatives to support customers during the COVID-19 pandemic.
A few months into the pandemic, Hyundai announced payment deferral options for new and existing customers. The auto brand introduced a 1% interest break for models directly financed through them.
Shortly after these measures, the Korean automaker announced new measures to help customers who encounter problems with vehicle maintenance during COVID-19.
Registered Hyundai car owners with 5-year warranties that expire during the pandemic could get an extension on their warranty.
If you have an issue that can’t be looked at because of lockdown, the auto manufacture makes it possible to work a timeline with your local dealer. Once you contact them, they’ll record the issue plus your mileage and set a reasonable date for repair after re-opening.
All Hyundai’s extended warranties are evaluated on a case-by-case basis. Hyundai’s new warranty program is one way the automaker addresses the restriction on movement caused by COVID 19 and its impact on life and business.
“We are looking for every chance to help our Hyundai family during these extraordinary times. We understand that many of them may currently not be able to visit us for vehicle servicing,” says Don Romano, President and CEO of Hyundai Auto Canada.
“With Hyundai C A R E, we want to give customers a sense of relief concerning their eligibility for warranty repairs and related services in the coming months.”
Hyundai’s warranty extension applies to SUVs and passenger vehicles. The grace period does not apply to the iLoad van and other commercial vehicles.
Many auto repair shops and dealerships have been open for business during the pandemic. In many countries, they are deemed to be an essential service. However, in regions with full lockdowns, owners haven’t been able to get their cars serviced on time.
“Not only do we care about our customers’ health and safety, but we also aim to remove the added stress where customers are unable to have repairs completed before their vehicle’s warranty expires.”
Hyundai Coverage Plans with No Extension
Transmission components: Hyundai has not communicated about the Powertrain warranty, which covers repair and replacement of defective transmission and engine components. This warranty plan is restricted to the original owner and family members. It’s a 10 year / 100,000-mile warranty that came into effect in 2004.
Perforation: Rust holes and perforations on the vehicle’s body from everyday use and maintenance are covered under the 7 Year Unlimited Miles Anti-perforation Warranty. Expiry dates remain the same.
Replacement parts and accessories: Damage to Hyundai replacement parts and accessories not installed by the automaker are typically covered under their 12-month Replacement Part and Accessories Limited Warranty. Expiry dates have not changed.
Emission components: Defective emission components in vehicles made to California requirements are covered under the 7 Year California Emission Control System Warranty. Expiry dates have not changed.
EPA approved inspection program: If the car has defective emission components such as those around the engine control module and the catalytic converter, repair and replacements are covered under the 8 Year Federal Emission Defect Performance Warranty. It hasn’t been extended during the pandemic.
The extension on the Hyundai warranties applies to many countries around the world with different timelines. Close to 2 million Hyundai vehicles in more than 175 countries globally are said to be eligible.
In addition to the extended warranties, Hyundai has introduced contact-free servicing. They are offering pick-ups and drops offs and electronic signatures at dealerships. Interiors are cleaned after servicing before the vehicle is delivered back to the owner.
The company has initiated social distancing policies at dealerships. Many now offer online purchases and home deliveries. Drive tests are done solo, and common areas get frequent cleaning.
Following Hyundai’s measures, other manufacturers have implemented similar provisions to help their customers during the pandemic.